Frequently Asked Questions - Eclipse Agency

Question 1

Who is Eclipse?

Accepted Answer

A premium Webflow and Shopify agency. We design and engineer digital systems as a Webflow Premium Partner, Shopify Expert, and the team behind Smootify.

Question 2

What makes Eclipse different?

Accepted Answer

We hold both Webflow Premium Partner and Shopify Expert status, we built Smootify, and every project is senior-led from start to finish. No juniors, no handoffs, no drop in quality mid-project.

Question 3

Who do you work with?

Accepted Answer

Founders, CMOs, and marketing directors at startups, scale-ups, and established brands who want a long-term digital partner, not just a vendor.

Question 4

Why an agency over a freelancer?

Accepted Answer

Freelancers work for isolated tasks. For strategy, design, development, integrations, and long-term performance, you need a coordinated team with senior accountability across every discipline and no single point of failure.

Question 5

Do you work with international clients?

Accepted Answer

Yes. We work with clients across Europe and North America, managing time zones through structured async communication and scheduled milestone calls.

Question 6

How is your pricing structured?

Accepted Answer

Fixed-price for defined-scope projects. Monthly retainer for ongoing services. Every proposal is detailed and transparent, no surprises for our clients.

Question 7

What is your minimum engagement?

Accepted Answer

€5,000 for project work. Retainers start at a fixed monthly investment depending on the tier. We're upfront about this from the first conversation.

Question 8

Do you offer hourly plans?

Accepted Answer

Yes, for on-demand support without a retainer commitment. Details on our Hourly Plans page.

Question 9

Do you require a deposit?

Accepted Answer

Yes. 50% upfront, 50% on final approval. Retainers are invoiced monthly in advance.

Question 10

Is there a long-term contract for retainers?

Accepted Answer

No lock-in on monthly plans. Clients who commit to 6 or 12 months upfront get preferential pricing.

Question 11

Can I start with a project and move to a retainer later?

Accepted Answer

Yes, it's our most common path. Since we already know your codebase and business context, the transition is seamless.

Question 12

Do you work with startups on limited budgets?

Accepted Answer

We help early-stage companies scope projects intelligently within a defined budget. We don't offer cut-price work, but we'll always tell you honestly what's achievable.

Question 13

How long does a project take?

Accepted Answer

Marketing websites: 3–6 weeks. Complex Shopify builds or apps: 12–20 weeks. Migrations: 4–16 weeks. Every proposal includes a detailed timeline.

Question 14

How does a new project get started?

Accepted Answer

Every engagement begins with an intro call to understand your project, goals, and timeline. If there's a mutual fit, we proceed with a structured discovery phase, followed by a formal proposal with scope, deliverables, timeline, and investment. Once approved and the deposit is received, we schedule the project kickoff.

Question 15

How quickly can you start a project?

Accepted Answer

Typically, we can begin discovery within 1–2 weeks of contract signing. Availability varies depending on our current project load, we recommend reaching out early if you have a hard launch deadline. We'll be transparent about whether we can meet it before any commitment is made.

Question 16

How long does a typical project take?

Accepted Answer

Timelines vary depending on scope and complexity. A standard marketing website typically takes 6–10 weeks. A complex Shopify build or custom application can take 12–20 weeks. Migration projects range from 4 to 16 weeks depending on the size of the existing site. Every proposal includes a detailed timeline broken down by phase.

Question 17

Who's my point of contact?

Accepted Answer

A dedicated project lead, from discovery to launch. One person, full ownership, always reachable.

Question 18

What tools do you use?

Accepted Answer

Notion for documentation, Figma for design, Loom for async updates, and a dedicated Slack channel per client.

Question 19

How do revisions work?

Accepted Answer

Structured review sessions at each phase. Feedback is documented and actioned within agreed timeframes. The number of revision rounds is specified in every proposal.

Question 20

Can I bring you a Figma design for development only?

Accepted Answer

Yes — if the file is well-structured with a clear component system. We review it during discovery to confirm it's ready to build.

Question 21

Do you collaborate with in-house teams?

Accepted Answer

Yes. We integrate into your workflows via Slack, Notion, and structured handoff protocols — alongside designers, developers, or marketing ops teams.

Question 22

What if I'm not satisfied?

Accepted Answer

We don't move forward without your approval at each milestone. If an issue arises, we review it against the agreed scope and resolve it directly. We won't leave a client without a path forward.

Question 23

What happens after launch?

Accepted Answer

Post-launch monitoring, CMS training, and full technical handover. Clients can continue with a Growth retainer or return when needed.

Question 24

Who owns the final website?

Accepted Answer

You do, fully, upon final payment. We retain no rights over any deliverable.

Question 25

Who owns the platform licenses?

Accepted Answer

All Webflow and Shopify accounts are registered under your name and billing from day one. We never hold access on your behalf.

Question 26

Do you keep access after delivery?

Accepted Answer

Only if you grant it, and only while an active retainer requires it. Revocable at any time.

Question 27

Can I move to another agency later?

Accepted Answer

Yes, without restrictions. We build with clean, documented architecture so any competent team can continue the work.

Question 28

What about custom code?

Accepted Answer

Yours, fully, upon final payment. Our proprietary tools — like Smootify — remain our intellectual property under their own licensing terms.

Question 29

Do you only work with Webflow and Shopify?

Accepted Answer

Our core expertise is Webflow and Shopify, and the vast majority of our projects live within these two platforms. We also develop custom web applications, dashboards, and internal tools that extend beyond both platforms where required.

Question 30

Can you take over a site built by another agency?

Accepted Answer

Yes. We run a technical audit first to assess quality and determine the best path forward. We'll give you an honest recommendation.

Question 31

Can you redesign without a full rebuild?

Accepted Answer

Sometimes. It depends on the existing structure. We always audit first and tell you what's actually necessary.

Question 32

Do you offer design only, without development?

Accepted Answer

Yes, in Figma. Most of our design work includes development, but standalone design engagements are possible.

Question 33

Can you help with copy, photography, or video?

Accepted Answer

Copywriting is available as an add-on. Photography and video are handled via trusted creative partners, scoped separately.

Question 34

Do you offer white-label services?

Accepted Answer

Yes. We work as a silent execution partner for agencies that need senior Webflow or Shopify expertise under their brand. Details on request.

Question 35

Do you offer migration services from other platforms?

Accepted Answer

Yes. We migrate from WordPress, HubSpot CMS, Drupal, Wix, Squarespace, and custom-built systems to Webflow or Shopify. Our migration process is engineered to preserve SEO rankings, content integrity, and site performance, with zero downtime at launch.

Question 36

Do you also offer ongoing support after a project is delivered?

Accepted Answer

Yes. Our Growth service covers ongoing maintenance, performance optimization, CRO, SEO, and scalable infrastructure management on a monthly retainer basis.

Question 37

Why Webflow over WordPress?

Accepted Answer

No plugin debt, no security patches, no developer dependency for content updates. Cleaner code, faster pages, and full editorial control for marketing teams.

Question 38

Is Webflow suitable for large or complex sites?

Accepted Answer

Yes — when architected correctly. CMS modeling and component structure are everything. Webflow Enterprise adds governance and security for organizations that need it.

Question 39

Why Shopify for e-commerce?

Accepted Answer

It's the most reliable commerce infrastructure available. Payment processing, inventory, and checkout logic at a level no other platform matches.

Question 40

Do you recommend Webflow for e-commerce?

Accepted Answer

For most brands, we recommend Webflow as the frontend and Shopify as the commerce engine — connected via Smootify. We'll advise the right setup based on your catalog, traffic, and goals.

Question 41

What is Smootify?

Accepted Answer

Our own platform that bridges Webflow and Shopify — handling product sync, cart, checkout routing, and real-time data flow. Used by thousands of teams globally. When we build Webflow–Shopify projects, it's the foundation.

Question 42

Can you build headless commerce?

Accepted Answer

Yes. Webflow frontend, Shopify backend, Smootify as the bridge. Full design control without sacrificing commerce reliability.

Question 43

Can you build membership or gated content areas?

Accepted Answer

Yes — using Webflow's native logic combined with tools like Memberstack or Outseta for authentication, role-based access, and payment-gated content.

Question 44

Do you build custom integrations?

Accepted Answer

Yes. CRMs, ERPs, marketing platforms, analytics tools, custom APIs — if a native integration doesn't exist or isn't enough, we build one.

Question 45

How do you stay current with platform updates?

Accepted Answer

As a Webflow Premium Partner and Shopify Expert, we have early access to roadmaps and beta features. We test updates proactively and apply them before they affect client sites.

Question 46

What if a platform changes after launch?

Accepted Answer

Growth retainer clients are covered — we monitor and apply updates proactively. Outside a retainer, we handle updates as one-off services.

FAQs

1. General Questions

2. Pricing & Plans

3. Work Process

4. Ownership & Rights

5. Services

6. Technology